Job summary

Career Level:
Management (6+ years of experience)
Bachelor's Degree
Job type:
Full time
AED 25,000 - 30,000

CRM Project Manager – Dubai, UAE

About this job

A leading luxury Hotels Group is looking to appoint a CRM Projects Manager who will participate in the conception and deployment of the CRM strategy in the market. You will support, guide and follow the operational implementation of projects in Internal and External markets. The main objective is to increase client acquisition and loyalty in a multi-channel environment (digital, call centre, Hotels, wholesale and client service).


  • Transversal Functions – Develop and coordinate client action plans for transversal functions: profiling clients, segmentation, and criteria definition for event invitation, mailing and emailing campaigns.
  • CRM & Digital – Ensure deployment of HTML communication plan with Data Analyst, create a local calendar for HTML requests and coordinates development with central eCRM team.
  • Systems & Databases – In charge of CRM systems in collaboration with company IT: SAP, Epiphany, Epsilon, CCFE in coordination with Data Analyst.
  • Protection & Security of Client Data – Ensure the follow up and compliance of international data protection legislation (update client data form, wholesale contract amendment concerning data archiving and storage.


The Successful Candidates will have:

  • Minimum 5 years in project management within the Hotels industry
  • Organized & rigorous.
  • Team oriented.
  • Pragmatic and creative thinker.

Job keywords/tags:  CRM , Projects , SAP , Luxury , hotel ,

About Us

Edge Resourcing was established in the United Arab Emirates in 2008. We have taken care in our growth and have kept our corporate values throughout. Edge Resourcing is led by a specialist team of Recruitment Consultants, each of whom have experience of working in and a sound knowledge of the local market place.

We have gradually expanded our horizons and now offer professional and tailored contingency and retained search services in the following specialist market sectors; Retail (Sales & Operations), Retail (Head Office), Education and Accountancy & Finance

Contact Information

Dubai, Head Office
Jumeirah Lakes Towers
Dubai, UAE

London, International Sourcing Office
St. John's Street
London, United Kingdom